These SBI death claims can be settled in home branch only

With the advent of technology, many banks have started allowing the filing of death claims online. This helps the nominee and/or legal heirs to carry out banking transactions such as closing of bank accounts, fixed deposits etc. from the comfort of their house. However, according to the FAQs from the State Bank of India, there are certain conditions where nominee/legal heirs will have to go to the home branch of the bank where the deceased held the account to file claim settlement.

Here is a look at the conditions in which nominee/legal heirs will have to specifically visit the home branch to file a death claim settlement.

Which SBI death claims will be settled at home branch only?

Death settlement claims of safe deposit lockers, loan accounts of deceased claim submission will be done at the home branch only.According to the SBI FAQs, “Safe Custody Articles, Safe Deposit Lockers and loans in the same CIF of the deceased constituent, will be dealt with as per Bank’s extant instructions. For loans, bank’s specific and general lien will be available and applicable for the loans but the same are to be dealt with by the home branch only, before settlement of the deceased claim.”

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Steps to submit death claim settlement in home branch

Step 1: Visit any SBI branch where the deceased account holder had a deposit account.
Step 2: Submit the required documents (e.g., death certificate, nominee details, or legal heirship documents) to the branch staff, who will forward them to the home branch for settlement.

How to submit online death settlement claim for savings account, fixed deposits

Step 1: Visit the Deceased Claim Settlement Portal (CRCF) on SBI’s official website (bank.sbi) under the “Customer Care” section.
Step 2: Complete the online claim form, upload the required documents, and select the preferred branch (from the dropdown menu of branches where the deceased held a deposit account) for further processing.
This mode allows you to initiate the process of filing a claim from the comfort of your home, reducing the need for immediate branch visits.

Also read: SBI cuts fixed deposit interest rates again by 20 bps: Check latest FD rates

What will be the process of settlement of different cases of deceased constituent accounts?

The process will cover all cases, with nomination as well as without nomination (both with and without Legal Representation) and survivorship cases and will be applicable only for deposit accounts of individuals.

Deposit schemes such as PPF, SCSS and SSA

The precise rules and forms provided by the government from time to time for the settlement of Government Deposit Schemes (PPF, SCSS, and SSA) must be followed. However, settlement of bank deposit accounts may not be delayed due to non-compliance with particular rules governing government deposit schemes. In such instances, settlement of accounts under government deposit plans will be handled independently.

An important point to note is that while claimants or nominees can submit documents at any branch where the deceased held a deposit account, the final settlement of the claim will occur only at the home branch of the deceased accountholder.

Important FAQs related to SBI death claim
How can a branch be selected to get the proceeds of the deceased amount?
The claimants/nominees can select any of the branches (where the deceased a/c holder has a deposit account) from the dropdown menu available in the Portal.

Which branch will settle the claims of the claimants/nominees of deceased constituents?
The claimants/nominees will be given the option to select any of the branches, where the deceased a/c holder has a deposit account, and he/she wants to settle the claim / submit required documents/ execute documentation before final payment.

How can claimants/nominees register their claims through the branch?
The claimants/nominees may visit any of the branches where the deceased a/c holder has any deposit account and can submit the documents.

How claims for settlement of deceased constituent accounts can be lodged in the new framework?
Claimants/nominees will be able to submit a claim for settlement of deceased constituent accounts in two ways: a) Online Mode – At the Deceased Claim Settlement Portal (CRCF) available at Bank Website (bank.sbi) under Customer Care. b) Physical Mode – By visiting any of the branches where the deceased a/c holder has a deposit account.