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The Indian Railway Catering and Tourism Corporation (IRCTC) has revolutionized the way passengers interact with its services through its advanced AI-powered virtual assistant AskDISHA 2.0. It offers a seamless, user-friendly experience to book train tickets, check refund statuses, and manage travel-related queries.

Unique Selling Points (USPs) of AskDISHA 2.0
The assistant walks you through every step of the booking process, making it easy for users of all tech-savviness levels.
You can book tickets using voice commands in multiple languages, including English, Hindi, Hinglish, and Gujarati, ensuring accessibility for non-text users.
No need to remember your IRCTC password—AskDISHA 2.0 allows secure booking with OTP authentication.
Get quicker refunds for cancellations or failed transactions, reducing wait times.
Store passenger details for faster bookings in the future.

Retry failed transactions: If a transaction fails, you can retry it within 15 minutes, minimizing disruptions.

How to book train tickets with AskDISHA 2.0

Booking a train ticket with AskDISHA 2.0 is straightforward and intuitive. Follow these steps:
Step 1: Visit the IRCTC website or open the IRCTC mobile app and locate the Ask DISHA option.
Step 2: Initiate the chat by typing phrases like “Hello” or “Ticket Book” or use voice commands.
Step 3: The assistant will prompt you to enter your source station, destination, travel date, and preferred class (e.g., Sleeper, 3AC, 2AC).
Step 4: AskDISHA will display a list of available trains, their timings, and seat availability.
Step 5: Pick your preferred train, class, and seat.
Step 6: The assistant will verify the details and guide you through a secure payment process, including OTP-based authentication if needed.

By following these steps, you can book your tickets in minutes without navigating complex menus or remembering login credentials.

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How to check refund status with AskDISHA 2.0?

Tracking your refund status is easy. Here’s how:
Step 1: Open the IRCTC website or mobile app and locate the Ask DISHA option.
Step 2: Type “refund status” in the chat or use voice commands.
Step 3: Select Refund Type: Choose from the following options:
Ticket cancellation
Failed transaction
Ticket Deposit Receipt (TDR)
Step 4: Enter PNR Number: Provide the PNR number for the ticket you want to check.
Step 5: AskDISHA will display the current status of your refund, keeping you informed without hassle

How to cancel a train ticket with AskDISHA 2.0?

Step 1: Open the IRCTC website or mobile app and locate the Ask DISHA option.
Step 2: Type Cancel ticket in the search bar
Step 3: Enter your mobile number to log in
Step 4: It displays your booked tickets details, select the ticket you want to cancel
After confirmation, the cancellation will be reflected on your account, and you will receive an SMS.